Claim & Exposure Reports

Reporting Claims

All claims, Equal Employment Opportunity Commission or National Labor Relations Board charges, law suits, and potential claim situations should be reported immediately by telephone or by fax directly to the:

PROPERTY, AUTOMOBILE, AND BOILER CLAIMS MUST BE SUBMITTED FOR THE INSURANCE CARRIER'S INSPECTION AND/OR AUTHORIZATION PRIOR TO COMMENCING REPAIR WORK (OTHER THAN EMERGENCY BOARD-UP, CLEAN-UP , OR TEMPORARY REPAIRS NECESSARY TO PROTECT THE PROPERTY FROM FURTHER DAMAGE OR LOSS). FAILURE TO OBTAIN PROPER APPROVAL WILL JEOPARDIZE THE PAYMENT OF YOUR CLAIM!

A function of the Diocesan Property/Casualty Insurance Claims Office is to receive claim reports from the insured and to instruct the action to be taken in order to protect the interests of all parties involved. Further, it is the purpose of the Claims Office to process, monitor, and supervise all claims in order to ensure fast and fair payment. Please report any delay or dissatisfaction to the Claims Office. 

Reporting Changes

If any changes occur during the policy term, please report them to the Diocesan Property/Casualty Insurance Office. Such procedures will keep all exposures and property values up-to-date. All purchases/sales of buildings, equipment, substantial content items, or vehicles, as well as property acquisitions, must be reported immediately . If you have any questions about what items you should be reporting, do not hesitate to call and we will advise you accordingly.

NEW BUILDINGS AND MAJOR STRUCTURAL ALTERATIONS

Before a parish or institution contracts for construction of a new building or undertakes renovation of an existing building, copies of such construction contracts should be submitted to the Diocesan Property/Casualty Insurance Office to ensure that all necessary construction bonds, builders' risk insurance, and other necessary policies are secured

Inspections and Visitations

All participants of the Diocesan Master Risk Management and Insurance Program are subjected to periodic inspections and visitations from the following persons:

THE BOILER INSPECTOR

Travelers Insurance Company will send a licensed representative annually to provide the mandated inspection of all vessels and equipment insured under their policy that require a certificate of operation issued by the State of Ohio.

SAFETY REPRESENTATIVE

Representatives from various insurance carriers will make periodic hazard/safety inspections at insured locations to observe operations and issue comprehensive recommendations to eliminate or control potential risk exposures for our property/liability insurance program. These representatives will write in advance requesting a visitation date along with particular documentation to be made available for review at that time.

NOTE: The above-described representatives will present proper identification at the start of their visit. If you feel uncertain of the authenticity of any person requesting admission to your location, ALWAYS obtain their complete name, a form of corporate identification, the reason for their presence, and immediately contact the Diocesan Property/Casualty Insurance Office.

Confidential Incident Reports

Any incident that may result or will result in an insurance claim or payment must be reported to the Property/Casualty Insurance Office of the Diocesan Finance Office on the form referenced below as soon as practicable after knowledge of the incident. This would ordinarily include any incidents involving any significant bodily injury or personal injury. Additionally, regardless of whether insurance coverage will be sought by you, incidents that involve any of the following must be reported without exception: (1) Paraplegia; (2) Quadriplegia; (3) Severe burns; (4) Fatalities; (5) Amputation or loss of use of a major extremity; (6) Sensory loss (sight, hearing, smell, etc.); (7) Significant psychoneurotic involvement; (8) Actions that allege discrimination or a violation of civil rights; (9) Sexual abuse; or (10) Actions that allege sexual harassment.

In order to facilitate compliance with any applicable insurance policy terms or conditions, for any incident referenced above a CONFIDENTIAL INCIDENT REPORT FORM and any supporting documentation must be sent directly to the Property/Casualty Insurance Office at the contact information listed on the Confidential Incident Report Form. Failure to timely do so may adversely impact your rights to insurance coverage relating to the incident.

Please note the Confidential Incident Report Form is NOT intended for reporting property, boiler, or vehicle damage claims. Such claims should be reported using the forms found here.

Finally, please note that incident reports or notices (and copies of the same) should be kept strictly confidential. Other than sending the reports to the Property/Casualty Insurance Office, the reports should not be forwarded, disseminated, or shared with any other individuals or parties without first consulting with an attorney.

Vehicle Accident & Damage Reports

If an insured vehicle is involved in a collision and/or sustains physical damage, you must report the incident to the Diocesan Property/Casualty Insurance Office within twenty-four hours of the occurrence. Vehicle claims may either be faxed at anytime to (216) 861-0406 or phoned in to (216) 696-6525, 1-800-869-6525, Extension 3400 , Mondays through Fridays, between 8:30 a.m. and 5:00 p.m.

Report any:

• collision in which you are clearly at fault;
• incident where there is bodily injury;
• accident where there are conflicting statements and uncertainty as to who is responsible; make no statements and allow the insurance adjuster to investigate the incident and determine liability;
• accident where the insured vehicle has been struck by an unknown, underinsured, or uninsured motorist;
• window glass damage, theft, or vandalism

It is NOT necessary to report:

• accidents where the other driver/owner is clearly at fault and possesses a current insurance policy to cover your vehicle's physical damage, injuries, rental car expense, etc.

Please print your own "VEHICLE ACCIDENT & DAMAGE REPORT."  It is ideal to place a few of these reproduced forms in each insured vehicle to facilitate obtaining all of the necessary details while at the scene of an accident before reporting the claim. If a fax machine is unavailable at your location, this form also serves as a practical outline of information that will be requested when you call by telephone.